BISP WhatsApp Complaint Method
The Benazir Income Support Programme (BISP) has launched an innovative BISP WhatsApp Complaint Method Service in 2025 to help beneficiaries resolve issues quickly without visiting offices. This service allows families—especially women and rural communities—to report problems related to payments, biometric verification, eligibility status, or deductions directly through WhatsApp.
This initiative is designed to reduce waiting times, avoid unnecessary travel, and provide faster responses to millions of beneficiaries across Pakistan.
BISP Installment Update
Currently, BISP is distributing the Rs. 13,500 quarterly installment (July–September 2025) under the Ehsaas Kafalat and related programs. However, some families are experiencing delays due to technical errors, biometric mismatches, or data discrepancies.
If you haven’t received your installment, the WhatsApp Complaint Service is now the most effective and time-saving method to file your complaint.
Why Use the BISP WhatsApp Complaint Service?
The newly launched system provides several benefits:
- No physical visits required – avoid long queues at BISP centers.
- Instant submission – complaints can be filed within minutes.
- Attach proof easily – send CNIC images, payment slips, or screenshots.
- Available anywhere – works in all areas with mobile coverage.
- Women-friendly service – especially useful for those unable to travel.
Official BISP WhatsApp Numbers (Updated 2025)
Beneficiaries must send their complaint to the correct provincial WhatsApp number:
| Region | WhatsApp Number | Working Hours (Mon–Fri) |
|---|---|---|
| Punjab | 0325-5365520 | 9:00 AM – 5:00 PM |
| Sindh | 0325-5365473 | 9:00 AM – 5:00 PM |
| Balochistan | 0325-5365469 | 9:00 AM – 5:00 PM |
| KP / AJK / GB | 0325-5365476 | 9:00 AM – 5:00 PM |
File a Complaint via WhatsApp
- Save the official WhatsApp number of your province.
- Open WhatsApp and start a chat with the saved number.
- Write your complaint clearly, including:
- Full Name (as per CNIC)
- CNIC Number (13 digits)
- Description of the issue (e.g., payment not received, biometric error, deduction, etc.)
- Attach supporting documents (if available):
- CNIC image
- Screenshot of 8171 eligibility result
- Payment slip or deduction proof
- Send the complaint and wait for a response.
- Note down the complaint reference number or save the chat for record-keeping.
Common Issues You Can Report on WhatsApp
- Payment not received despite eligibility confirmation.
- Biometric verification failure at shops or banks.
- Incorrect ineligibility status after NSER survey registration.
- Unauthorized deductions from the Rs. 13,500 installment.
- Updating or correcting outdated family data.
- Issues related to BISP Taleemi Wazaif or Nashonuma Programs.
Response Time
After submitting your complaint, BISP usually responds within 48–72 hours. In some cases, they may guide you to:
- Visit the nearest BISP Tehsil Office for biometric verification.
- Provide additional documentation.
- Contact the district control room if the issue persists.
Alternatives if WhatsApp Service Doesn’t Work
If you face difficulties in using WhatsApp, you can use these alternative methods:
- BISP Helpline: 0800-26477 (Monday to Friday, 9 AM – 5 PM)
- Tehsil BISP Office: For biometric or CNIC data corrections.
- District Control Room: For unresolved or repeated complaints.
FAQs – BISP WhatsApp Complaint Service 2025
Q1: Is the BISP WhatsApp Complaint Service free of cost?
Yes, there are no charges except your mobile network’s standard WhatsApp data usage.
Q2: How long does it take to resolve a complaint?
Usually within 2–3 working days, but complex cases may take longer.
Q3: Can I use WhatsApp for new BISP registration?
No, registration can only be done through the 8171 portal or Tehsil BISP offices. WhatsApp is only for complaints.
Q4: What if I send my complaint to the wrong number?
It will not be processed. Always send to your provincial WhatsApp number listed above.
Final Word
The BISP WhatsApp Complaint System 2025 is a modern, time-saving solution that allows beneficiaries to resolve payment, eligibility, and biometric issues without standing in long queues. With quick response times and easier access, this service ensures that financial support reaches deserving families smoothly.
For a hassle-free experience, always submit your complaint with complete details and supporting documents through the official WhatsApp numbers.
