BISP WhatsApp Complaint Guide 2025 – Easy Steps to Report Payment Problems

Are you facing problems with your BISP (Benazir Income Support Programme) payments such as delays, deductions, or fraud? You don’t need to visit the office anymore. Now, you can report your complaint easily through WhatsApp, helpline, tehsil office, or the official complaint portal.

This updated 2025 guide explains how you can file your BISP complaint step by step in simple English.

Why Use WhatsApp to File a BISP Complaint?

Using WhatsApp to report BISP issues is quick and safe:

1. Get fast replies via message or voice note
2. No need to go to the BISP office
3. 100% free – No agent or middleman needed
4. You get a reference number for tracking your complaint

This system is helpful for reporting fraud, payment cuts, or non-receipt of money.

How to Send a Complaint to BISP via WhatsApp (Updated 2025)

Save the correct WhatsApp number based on your province:

Region	WhatsApp Number
Punjab	0325‑5365520
Sindh	0305‑9171917
Balochistan	0325‑5365469
KPK, AJK, and Gilgit Baltistan	0325‑5365476

Step-by-step WhatsApp Complaint Process:

1. Open WhatsApp and send a message with:
   • Your full name
   • Your 13-digit CNIC number
   • Your issue type (e.g. payment cut, delay, fraud)
   • A short explanation (e.g. “Rs. 300 deducted at HBL shop”)
2. You will get a reply with a complaint reference number.
3. Save this number. You may need it for follow-up.

📌 Response time: Most replies come within 1–3 working days, sometimes faster.

Other Ways to File a BISP Complaint (2025 Options)

If WhatsApp isn’t available to you, use one of the following methods:

Call the BISP Helpline (Toll-Free)

1. Dial 0800-26477 (9:00 AM to 11:00 PM, Mon–Sat)
2. Give your CNIC and problem details
3. You’ll get a reference number

Visit BISP Tehsil Office

1. Take your CNIC and details to the nearest office
2. A BISP officer will register your complaint
3. You’ll receive a reference number
4. Best for survey problems, form corrections, or re-registration issues

Use the Online Complaint Portal

1. Visit: www.bisp.gov.pk
2. Go to the “Complaint“ section
3. Enter CNIC, contact number, and issue
4. Upload any proof (like receipts or screenshots)
5. Submit and note your reference number

Common BISP Complaints in 2025

1. Payment not received even though you are eligible
2. Wrong deductions (e.g. Rs. 100–500 cut at shops)
3. Fraud messages asking for personal info or money
4. CNIC blocked or rejected after survey
5. Biometric problems (e.g. fingerprint not matching)
6. Expired BISP card or account not updated

How BISP Solves Complaints

Channel	How It Works
WhatsApp	Control Room records and forwards your complaint fast
Helpline	Agents assign your case to the concerned office
Tehsil Office	On-ground staff investigates and forwards to HQ if needed
Online Portal	Your complaint is tracked; follow-up possible via reference number

⏳ Resolution Time: Most complaints are resolved within 3 to 14 days.

Tips to File Your BISP Complaint Successfully

1. Use only official numbers and websites
2. Clearly write your CNIC and issue type
3. Keep your reference number safe
4. Don’t pay anyone – BISP services are always free
5. Follow up after 7 days if you don’t get a response

Final Words

BISP now makes it easier than ever to file a complaint. If your payment is missing, delayed, or wrongly deducted, you can now:

Frequently Asked Questions (FAQ)