For millions of women in Pakistan, the Benazir Income Support Programme (BISP) Kafalat Scheme is more than just government aid—it’s a lifeline. The quarterly payment of Rs. 13,500 or Rs. 14,500 helps poor families afford food, healthcare, and education. However, many beneficiaries face delays or rejections due to common issues like fingerprint mismatches or expired CNICs.
This updated 2025 guide offers easy, step-by-step solutions to fix biometric and CNIC-related problems and get your BISP payments without delay.
Why Do Biometric or CNIC Issues Happen?
The most common causes include:
- Worn-out or unclear fingerprints (especially among elderly or manual workers)
- Dirty, sweaty, or moisturized hands
- Expired CNIC or mismatched data in BISP/NADRA records
- Technical errors in biometric machines
How to Fix Fingerprint Issues – Step-by-Step
If your fingerprints don’t match during verification:
- Wash and dry your hands thoroughly.
- Try using another finger—middle or index finger often works better.
- Rub your hands together to warm them for better scanning.
- Visit NADRA to update fingerprints if nothing works.
- Use Face Verification through the official BISP mobile app. Just scan your face and confirm your identity online.
What If Fingerprints Are Completely Unreadable?
Some people—especially elderly women—may not have scannable fingerprints. In such cases:
- Visit your nearest BISP Tehsil Office
- Request a Non-Biometric Verification Form
- Submit your CNIC and other required documents
- Once approved, you’ll receive your payments without fingerprint verification
CNIC Issues – How to Fix and Avoid Payment Blocks
Many beneficiaries don’t realize their CNIC has expired until their payment is stopped. Here’s what to do:
- Always check the expiry date on your CNIC before visiting a payment center.
- If expired, renew it immediately at any NADRA office.
- Take your updated CNIC to the nearest BISP office to update your records.
Fixing the BISP 938 Error Code
If your payment is blocked due to error 938, it means your BISP and NADRA data don’t match.
Fix it by:
- Visiting NADRA to verify your CNIC details are accurate.
- Taking your updated CNIC to the BISP office.
- Requesting the officer to link your new CNIC to your BISP record.
How to Check If Your BISP Payment is Ready
Use any of the following official methods:
- Send your CNIC number (13 digits) via SMS to 8171
- Visit the official BISP portal: 8171.bisp.gov.pk
- Go to your nearest BISP Tehsil Office for in-person help
Where to Collect Your BISP Kafalat Payment in 2025
You can collect your payment from:
- HBL Konnect agents
- Bank Alfalah branches
- JazzCash or EasyPaisa agents (in selected regions)
- BISP payment camps in rural areas
🔔 Always carry your original CNIC and promptly respond to messages from 8171
Mistakes to Avoid in 2025
Avoid these common mistakes to keep your payments safe:
- Never use an expired CNIC
- Do not ignore messages from 8171
- Never pay a commission to any agent—BISP services are 100% free
- Keep your registered mobile number active
- Save all SMS confirmations and payment receipts
Why Resolving These Issues Is Important
By fixing CNIC and biometric issues:
- You’ll receive your payments on time
- Stay eligible for other programs like Benazir Taleemi Wazaif
- Avoid scams, delays, and unnecessary stress
Final Thoughts
BISP Kafalat 2025 continues to support millions of Pakistani women, but technical issues like CNIC expiry or biometric mismatch can disrupt this vital aid. Thankfully, these problems are easy to fix if you follow the proper steps.
Use the face verification feature, update your fingerprints at NADRA, and always make sure your CNIC is valid. Most importantly, only use official BISP channels, and never pay anyone for help.