The Benazir Income Support Programme (BISP) gives money to millions of low-income families in Pakistan. But many people face problems when fingerprint scanning fails during payment collection—especially the elderly, disabled, and women doing hard labor.
This clear and easy guide explains the latest steps (as of August 2025) to fix these biometric failures so you get your money without delays.
Why Do Fingerprint Scans Fail?
- Worn or faded fingerprints — common among people doing farming, housework, or manual labor.
- Age-related changes — older people often have weaker fingerprint patterns.
- Old or wrong CNIC data — mismatched information causes rejection.
- Old scanners — some payment centers use outdated machines that struggle to read prints.
Step-by-Step Solutions for Biometric Failure
Try Another Payment Center
- Visit different BISP payment sites like HBL Konnect, UBL Omni, or Bank Alfalah.
- Use all 10 fingers and make sure your hands are clean and dry.
Update Your Fingerprints at NADRA
- Get fingerprints renewed at any NADRA office for around Rs. 100–150.
- Save the NADRA fingerprint update slip for proof.
Fix CNIC or Data Errors
- If your CNIC data is incorrect, visit NADRA and get it updated before trying again.
Visit Your Local BISP Tehsil Office
- Take your CNIC and NADRA slip.
- Apply for a biometric exception if scanning still fails.
Use Manual or Nominee Payment Options
- If your problem continues, apply for manual payment.
- Elderly or disabled people can appoint a trusted male relative (nominee) to get payment instead.
- Bring documents: original CNIC, NADRA slip, nominee CNIC copy, and a medical certificate if needed.
Report Misbehavior
- If any payment agent misbehaves, call 0800-26477 or 8171 helpline—or visit your BISP Tehsil office to lodge a complaint.
New and Helpful Options in August 2025
- Sahulat Account (Pilot Launch): In major cities—like Karachi, Lahore, Peshawar, Quetta, Gilgit, and Muzaffarabad—BISP now offers direct bank transfers. Once your fingerprint is verified, your payment goes straight into your account.
- More Ways to Get Paid: You can also collect funds via BISP camps, bank agents, mobile wallets (e.g., JazzCash, Easypaisa), or mobile vans in remote areas.
Prevent Future Fingerprint Failures
- Update fingerprints at NADRA every 6 months.
- Keep your hands clean and dry—avoid mehndi, oil, or lotion before scanning.
- Always save your NADRA slip and photocopy your CNIC.
- Get a printed receipt every time you try to collect payment.
Quick Checklist if Your Finger Doesn’t Scan
| Problem | Solution |
|---|---|
| Fingerprint not capturing | Try a different center; scan all fingers |
| Worn fingerprints | Renew at NADRA for Rs. 100–150 |
| Wrong/outdated CNIC data | Visit NADRA to fix before retrying |
| Elderly or disabled | Apply for manual or nominee payment with docs |
| Payment agent misbehavior | Call 0800-26477 or 8171, or visit BISP office |
Final Thoughts
Biometric problems in BISP August 2025 payments can be stressful—but they are fixable. Whether through NADRA updates, manual payments, or new digital options like Sahulat Accounts, you can still get your full quarterly payment of Rs. 13,500 (or Rs. 27,000 if you missed the last one) without issues.
Follow these steps, keep your documents ready, and act early to avoid delays. You deserve this support—and BISP is making sure no one is left behind.
