Millions of poor families in Pakistan depend on the Benazir Income Support Programme (BISP) to meet basic needs. But many people face problems while receiving the Rs. 13,500 quarterly Kafalat payment due to fingerprint issues, expired CNICs, or incorrect data.
If your thumb verification keeps failing, or you’re not getting your payment, don’t worry! This 2025 updated guide will help you fix biometric and CNIC problems step by step. You’ll also learn how to get help from Konnect shops, EasyPaisa, JazzCash, or the BISP office—without paying any agent.
What is the BISP Kafalat Program?
The BISP Kafalat program helps low-income families, especially women, by giving them Rs. 13,500 every three months. This amount helps them buy food, pay school fees, or cover medical bills.
Note: Some families are also receiving Rs. 14,500 under special relief updates in July–August 2025.
Why Do Fingerprint or CNIC Problems Happen?
You may face BISP payment issues due to:
- Worn-out fingerprints (due to age or hard labor)
- Expired CNIC or blocked CNIC
- Mismatch in NADRA & BISP data
- System errors or heavy traffic
- Fraud detection or double entries
- Wrong mobile number not linked to your CNIC
How to Fix Biometric Fingerprint Verification Problems
If the Konnect shop says “Verification failed,” follow these steps:
Step-by-Step Solution:
- Visit NADRA Office: Ask them to update your fingerprints.
- Use the same thumb used when making your CNIC.
- Wait 3–7 days for the system to update.
- Go back to the Konnect shop and try again.
- If it still fails, call BISP helpline at 0800-26477 or visit your tehsil BISP office.
Tip: Some women have success using their index finger if the thumb fails—but only if BISP allows it after NADRA update.
How to Fix Expired or Blocked CNIC Issues
Quick CNIC Fix Guide
- Check expiry date on your CNIC.
- Visit NADRA and apply for renewal or unblocking.
- Take the updated CNIC to your nearest BISP office.
- Confirm your status by sending your CNIC (without dashes) to 8171 or checking online at 8171.bisp.gov.pk.
What to Do If 8171 Doesn’t Send a Reply
If you send your CNIC to 8171 but get no reply, do this:
- Make sure your SIM is registered in your name.
- Visit your mobile network franchise to update your SIM.
- Send your 13-digit CNIC without dashes again after a few hours.
- Use the BISP 8171 web portal if SMS doesn’t work.
Still no response? Visit the nearest BISP office for help.
What If You Receive “Not Eligible” or “Pending Verification” Messages?
This usually means your family data is not updated or your Dynamic Survey is incomplete.
How to Fix It:
- Visit the BISP tehsil office with:
- Your original CNIC
- B-Form for your children (if any)
- Ask to complete or update the Dynamic Survey.
- Wait 2–4 weeks for verification.
- Check your status again via SMS or online.
Documents You Must Take with You
Always carry the following when visiting NADRA, BISP, or Konnect shops:
- Original CNIC (not photocopy)
- Registered mobile phone
- BISP registration slip (if available)
- Children’s B-Form (for Dynamic Survey)
How to Collect Rs. 13,500 BISP Payment Safely
Once your CNIC and fingerprints are updated, follow these steps to get your payment:
- Send your CNIC to 8171 or check 8171.bisp.gov.pk to confirm payment.
- Go to a verified payment center:
- HBL Konnect
- JazzCash
- EasyPaisa
- Official BISP campsite
- Verify your thumb or finger at the shop.
- Count your cash before leaving.
- NEVER pay any agent. BISP is 100% free.
Pro Tips to Avoid Problems
- Renew your CNIC 1 month before it expires.
- Make sure your SIM is in your name and linked to CNIC.
- Save all SMS from 8171 as proof.
- Avoid scams — BISP staff will never ask for money.
- Update your fingerprints at NADRA every few years if you face repeated errors.
Final Words
Fixing your BISP fingerprint or CNIC issue is not difficult if you follow the correct steps. This Rs. 13,500 payment is your right — don’t let technical problems stop you.
Stay updated, protect your identity, and always get help from official BISP offices or helpline if needed. Your support money can help build a better life for your family.
Frequently Asked Questions (FAQs)
How much is the current BISP Kafalat payment?
It is Rs. 13,500 per quarter. Some families are getting Rs. 14,500 under special relief as of August 2025.
What if my fingerprint still doesn’t match?
Go to NADRA again for fresh biometric update, then try again at a payment center. You can also call 0800-26477 for help.
Can someone else collect my BISP money?
Only if you provide written permission due to disability or old age, and it must be approved by BISP.
How can I check payment status without internet?
Send your 13-digit CNIC to 8171 (no dashes). You will get an SMS reply with your eligibility and payment info.
